Universities & Campuses
Campus Parking Shouldn't Require a PhD
Permits, violations, event parking, game day chaos—your small parking team is drowning in calls while trying to manage policy. We handle the phones 24/7 so you can focus on strategy, not explaining validation codes at midnight.
You're Running a Complex Operation With a Skeleton Crew
Between students, faculty, staff, visitors, and game day crowds, your campus parking operation serves thousands of people with different needs, different permits, and different levels of confusion.
And your three-person team is expected to answer every call.
Your parking team should be setting policy and improving operations—not stuck on the phone explaining permit rules. Every hour spent answering basic questions is an hour not spent optimizing your parking program, analyzing utilization, or planning for campus growth.
- Start of semester chaos floods your office with permit questions, payment issues, and confused freshmen
- Game days and special events create call volume spikes your small team can’t handle
- After-hours and weekend calls go unanswered because you can’t afford 24/7 staffing
- Complex permit systems (student, faculty, resident, commuter, visitor) require constant explanation
- Budget constraints mean you can’t hire more full-time staff even though call volume keeps growing
- Diverse student body needs bilingual support but you don’t have Spanish-speaking staff
Your Campus Parking Call Center—Without the Overhead
We don’t replace your parking team. We multiply it. Our 80 parking-specialized agents become your extended call center—handling routine questions, payment issues, and gate problems 24/7—so your staff can focus on what actually requires a parking professional.
We Speak Campus Parking
Our agents understand university parking operations: permit hierarchies, validation systems, event parking protocols, citation appeals, and payment plans. They’re trained on YOUR specific policies and procedures—so students and faculty get accurate answers, not generic responses.
24 / 7 / 365 Coverage
Students have gate problems at 2 am. Faculty need help on Sundays. Parents call during holidays. We answer every time—in 15 seconds on average—without you staffing nights, weekends, or breaks.
Bilingual Support
Your campus serves a diverse community. We provide fluent English and Spanish support, ensuring every caller gets help in the language they’re comfortable with—without you hiring additional multilingual staff.
Game Day & Event Scalability
Homecoming weekend? Graduation? Conference events? We scale instantly to handle volume spikes without you scrambling for temporary staff or paying overtime. You only pay for the calls we take.
Fraction of Full-Time Salaries
Three full-time employees cost $150K-200K+ annually with benefits. We handle unlimited call volume for a fraction of that cost—with no hiring, training, or HR overhead.
Process Integration
Every campus manages parking differently, and our agents are trained to work the way your parking office does. We follow your workflows, use your systems, and align with your processes from day one. There’s no disruption to how your team operates — just more support behind it.
From Onboarding to Operation in Weeks
We know you're managing a complex campus operation. We make implementation easy.
Step 1: Campus Assessment
We learn your campus parking operation: permit types, pricing structures, validation procedures, gate systems, citation policies, and common questions. We review your website, handbook, and procedures manual.
(1-3 days)
Step 2: Agent Training
We train our agents on your specific campus policies and systems. They learn your permit hierarchy, payment options, visitor procedures, and event parking protocols. Because they already understand parking operations, they’re learning YOUR specifics—not parking from scratch.
(1-2 weeks)
Step 3: Launch & Support
We go live handling your calls. Start with after-hours coverage or full 24/7 support—your choice. You get real-time dashboards showing call volume, common questions, and resolution times. Adjust procedures anytime as policies change.
No long-term contracts required. Many campuses start with a pilot during peak times (start of semester, game days) and expand from there.
Don't Leave Your Parking Customers Stranded.
We know you have a busy schedule. Book your FREE 30-minute parking services consultation call today!