Enhance Collection Rates And Agent Productivity
Time is key, and money, when you collect a debt. To increase debt recovery, ensure to maximize collection rates.
The best way to achieve this is through a call center service with excellent dialing features, compliance with rules and regulations, and access to customer information.
Collections & Profitability
Cultivar's predictive dialer (using smart algorithms) removes manual contacts and improves contact rates with people to increase the campaign’s impact and agent productivity.
Outcomes With Omnichannel Solutions
Our unique solutions allow agents to call debtors on various channels, from text messaging and email to phone and more, to improve debt collections and optimize customer experiences.
View Of Debtor Profiles
See your customer data and other interactions hassle-free in a single platform incorporated with the CRM to better understand and adapt scripts to creditors.
Our Competitive And Seasoned Agents Best Meet Your Goals
Many customer service reps worldwide trust us to build a successful career. Our extensive education, language, and technical skills training prepare them professionally and personally and provide the most effective, ethical, and professional collection techniques possible.
We attract agents that best meet your business goals and requirements by providing incentives, work-life balance, and hassle-free workspace.
The Right Fit
Outsourcing isn’t a one-size-fits-all proposition. We assess your organization’s culture and provide the most-fitting agents to help achieve goals and debt collections.
We offer team members protocol, language, and technical training to ensure success.
Why Choose Cultivar Services?
Full-Service Call Center
Seamlessly manage outbound and inbound contact ability using state-of-the-art dialing and telephony services.
We’re a licensed, experienced collection agency. We provide services to customers and clients across the US.
Our certified, licensed managers and agents speak both English and Spanish, reducing the barriers to effective communication with customer contacts.
We use the latest tech stacks like other leading call centers and debt collection agencies, meaning we stay updated and keep your data secure and safe.
From FCRA and TCPA to HIPAA, debt collection is an increasingly regulated industry. Our experts can help you remain compliant with various laws and regulations.
Numerous sites, 99.9% uptime, and daily backups – we can scale with you while many others can’t.
Our Strategic Process
To scale your business exponentially, you’ll require an honest partner with common ground and understanding. Our strategic sourcing better aligns with your team’s requirements and business goals.
Our future-proof plan can anticipate and respond to changing skill needs so you have the best agents and talent at your disposal.
Knowing the roadmap, we can devise a strategic plan to help accomplish your business goals and resourcing needs.
Track And Review
We can help you track agents and assess their contributions against your company’s goals.
Attract, Develop And Retain
We invest massively in employee development to keep people productive and engaged, reducing overall turnover.